Terms of Service

Effective August 28, 2026. These terms apply to the Audiograph website, Messenger inquiries, quotations, bookings, installation and related customer-support services.

Important. A Messenger conversation, automated lead record or preliminary quotation does not by itself create a confirmed booking or guarantee product availability. A booking is confirmed only when Audiograph confirms the agreed schedule and service details.

1. Audiograph services

Audiograph sells and installs automotive electronics and accessories, including Android head units, cameras, dashcams, car audio and related products and services. Product compatibility, features and installation requirements depend on the vehicle configuration and selected setup.

2. Inquiries and quotations

Customers should provide accurate vehicle brand, model, year and other requested details so Audiograph can assess compatibility. Quotations may change if the actual vehicle configuration, requested accessories, installation requirements, travel requirements or product availability differ from the information initially provided.

3. Messenger automation

Audiograph may use an internal Messenger automation to receive and organize customer inquiries, lead information and follow-up status. The automation supports customer service and internal recordkeeping. It does not independently authorize payments, guarantee stock, finalize a booking, approve warranty claims or make binding commitments on behalf of Audiograph.

4. Bookings and scheduling

Shop installation and home-service schedules are subject to technician availability, travel conditions, vehicle access, customer availability and other operational factors. Audiograph may contact the customer to confirm or adjust a schedule when reasonably necessary.

5. Installation and vehicle condition

Customers should disclose known dashboard, wiring, electrical or accessory issues that may affect installation. Audiograph will use reasonable professional care, but additional work may be required when prior modifications, damaged parts, incompatible accessories or hidden vehicle conditions are discovered.

6. Pricing and payment

Pricing communicated by Audiograph applies to the specific quoted package and known installation conditions. Additional approved products or work may result in additional charges. Customers should use payment methods and instructions directly confirmed by Audiograph.

7. Warranty and after-sales support

Applicable warranty terms depend on the product or package purchased and the conditions communicated at the time of sale. Warranty coverage does not extend to misuse, unauthorized modification, external damage, incompatible third-party equipment or conditions outside the scope of the covered product or installation, subject to applicable law.

8. Customer-provided information

You are responsible for providing information that is accurate and that you are authorized to provide. Do not send passwords, one-time PINs, card-security codes or other highly sensitive credentials through Messenger or website forms.

9. Third-party services

The Audiograph website or Messenger workflow may rely on third-party platforms and service providers. Their services may be subject to separate terms and availability. Audiograph is not responsible for independent outages, policy changes or data practices of third-party platforms.

10. Privacy

Our handling of personal information is described in the Privacy Policy. Instructions for requesting deletion are available on the Data Deletion page.

11. Changes

Audiograph may update these terms when services, systems or legal requirements change. The current version will be posted on this page with its effective date.

12. Contact

Questions about these terms may be sent through our Contact page, Facebook Messenger, or by calling 0927 870 0075. Store: Inside LTO Commercial Building, Sabang, Dasmariñas, Cavite, Philippines.