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Data Deletion Instructions

Use these instructions if you want Audiograph to delete personal information associated with a Messenger inquiry, lead, booking or customer-support record.

Fastest method: send Audiograph a Messenger message that says “Data Deletion Request” and include enough information for us to locate and verify the relevant record.

How to request deletion

  1. Contact Audiograph through Facebook Messenger, our Contact page, or by calling 0927 870 0075.
  2. State that you are making a Data Deletion Request.
  3. Provide the name or Messenger profile used to contact Audiograph and, if applicable, the contact number, vehicle details or booking reference connected with the request. Do not send passwords, PINs or card-security codes.
  4. We may ask for reasonable information to verify that the request relates to you and to identify the correct record.

What we will delete

After a valid request is verified, Audiograph will delete or de-identify personal information that we are not required or reasonably necessary to keep. This may include Messenger lead-tracking information, message identifiers, inquiry notes and related customer-service records held in our internal workflow.

Information that may need to be retained

Some information may be retained when reasonably necessary for legal, tax, accounting, warranty, fraud-prevention, safety, dispute-resolution or other legitimate obligations. When possible, retained records will be limited to what is required for those purposes.

Timing

We aim to acknowledge verified deletion requests promptly and complete eligible deletion within a reasonable period. Complex requests or records subject to legal retention requirements may take longer.

Facebook and Messenger data

Deleting information from Audiograph systems does not automatically delete information independently held by Meta/Facebook. To manage information held by Facebook or Messenger, use the privacy and account controls provided by Meta.

Questions

For questions about this process, contact Audiograph through our Contact page. You can also review our Privacy Policy.